Frequently Asked Questions

Add the pieces you love to your basket, then click "Checkout". You will be guided through entering your delivery address and choosing your payment method. A confirmation will be sent to you by email.

We accept Visa, Mastercard and American Express, as well as PayPal and Bancontact. All payments are secured using the SSL protocol.

You may change or cancel your order within one hour of confirming it. After that, please contact us promptly at contact@marjolen.com, before the parcel is dispatched.

Yes. Marjolen never stores any payment details. All transactions are handled by our certified providers (Stripe, PayPal) over an encrypted connection.

Orders are dispatched within 24 to 48 working hours. Delivery then takes 2 to 5 working days depending on your country. You will receive an email with your tracking number.

Pickup point delivery is free on orders from €150. For smaller amounts, delivery costs are calculated at checkout according to your country.

Yes. We deliver to Belgium, France, Luxembourg, the Netherlands, Germany, Switzerland, Italy, Austria, Spain, Portugal, Denmark, Sweden, Iceland, the United States and Canada. For Denmark, Sweden and Iceland, delivery is to your home address only, at a flat rate of €20. For the United States and Canada, delivery is to your home address only, at a flat rate of €80 (United States) or €55 (Canada); customs duties and import taxes are the recipient's responsibility.

Yes. You have 14 calendar days from receipt to return any unworn item in its original condition. See our refund policy for the full details.

Send an email to contact@marjolen.com quoting your order number. We will send you the return instructions by email within 24 working hours.

Once we have received and checked the returned item, your refund is issued within 14 working days to the payment method used for the order.

Every piece is inspected and authenticated by our team before it goes on sale. We check the finishing, the labels, the quality of the fabrics and all the authenticity markers specific to each brand.

Our pieces are graded in 4 conditions: New with tags (new, flawless, with its original tag), Never worn (new and never worn, without its original tag), Very good condition (barely worn, beautifully kept, no flaws) and Good condition (worn, well cared for, light signs of wear possible).

Click the account icon at the top right of the site, then "Create an account". Enter your name, email address and a password.

On the sign-in page, click "Forgotten password" and enter your email address. You will receive a link to reset your password.

Yes. Send a request to privacy@marjolen.com specifying the email address linked to your account. We will handle your request in accordance with the GDPR.